Ask Us!: Galway Mayo

Error messages, including 'Forbidden, you do not have access to this resource' may appear if you: 

• Have out of date login details are stored on your device; 
• Press the back button after logging into a resource
• Are not in ATU and have used the wrong login credentials (please ensure you are using your ATU email address and network password)
• Try to search from a page that has been open for a long time without activity
• Open multiple links to library resources in new browser tabs without signing in to any of them
• If you are using session urls that are not static (i.e. if you saved a set of results from the library using the address bar and not the permalink)

Sometimes saved information in a browser or an old bookmark can cause these errors. 

Here are some ways that the login issues may be rectified:

• Try clearing the cache and cookies in your browser (changing the date range to at least 7 days) - instructions below!
• Try accessing the library search through another browser (Chrome, Firefox, Edge etc.)
• Try Browsing in private using incognito mode in Google Chrome, Microsoft Edge or Firefox

To clear the cache:

Chrome

1. At the top of the “Clear browsing data” window, click Advanced.
2. Select the following: Browsing history. Download history. Cookies and other site data. Cached images and files.
3. Click CLEAR DATA.
4. Exit/quit all browser windows and re-open the browser.

MS Edge

1. Click on the 3 dots and select Settings
2. Select Privacy, Search and Services
3. Clear browsing data

Internet Explorer

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history…. …
2. Make sure to uncheck Preserve Favourites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Firefox

1. From the History menu, select Clear Recent History.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Safari on Mac

1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
2. Click Manage Website Data.
3. Select one or more websites, then click Remove or Remove All.

Once you have cleared the cache, start a new search from the library website and be sure to update any bookmarks you may have been using.

If you require any further assistance please email library@atu.ie.