Why am I getting an error message when searching the online library?

Answer

This does not happen very often and we apologise for the inconvenience, but when it does there are a few things we recommend you try:

Try accessing the library search through another browser (Chrome, Firefox, Edge etc.)
Try Browsing in private using incognito mode in Google Chrome, Microsoft Edge or Firefox
Try clearing the cache and cookies in your browser (changing the date range to at least 7 days)
Try this link

This issue occurs when the database cannot validate your login credentials. It returns an error screen instead of allowing direct access to a particular title from the library’s collection.

Remove the saved password from your Browser, here’s the instructions for Edge:

Open the More actions menu (this will appear as three dotted lines in the upper right corner)
Select Settings
Type Passwords in the search area on the left
Type the title of the database (i.e. EBSCO, Springer) in the search passwords area
Click on the arrow next to the title of the database
Click Delete (repeat if more than one entry for the database)
Login to database via the library’s link